Contact BDG Game

Reach us

Got a question about BDG Game? We're ready to help. Use either of the contact methods below and our support team will get back to you as quickly as possible.

• Email: [email protected]
• In-app chat: Open the BDG Game app and tap the chat icon in the bottom menu

Email responses are typically delivered within 24 hours. For urgent issues, such as a failed deposit via PhonePe, GPay, or BHIM, or a withdrawal pending for more than 2 hours, use in-app chat for the fastest resolution. Always include your registered mobile number and a brief description of the issue so our agents can act without unnecessary back-and-forth.

Office hours

BDG Game support runs on two tiers to suit every schedule:

• Automated in-app chat: 24/7, every day of the year, instant answers to common questions about game rules, wallet balances, bonus eligibility, and transaction status
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, for complex queries including payment disputes, account verification, or referral bonus clarifications

Messages sent outside live-agent hours are queued and handled from 9:00 AM the following day. For example, an email sent at 11:00 PM IST will typically receive a reply by 10:00 AM IST the next morning. To speed up resolution, always mention your User ID and the relevant transaction reference number in your first message.

Online-only support

BDG Game is a fully digital platform. There is no physical office, walk-in centre, branch location, or mailing address anywhere in India. All support is handled exclusively through email and in-app chat.

And our team comes to you. This online-only model delivers faster turnaround than any counter-based service, no travel, no couriers, no paper forms, no queues. Simply describe your issue digitally and our team will resolve it end to end.